Privacy Policy

1. Introduction and Scope

This document outlines how SharkRouter ("we," "us," or "our") manages, processes, and safeguards personal data collected through our digital platforms, websites, and related services (collectively, the "Services").

Distinction Regarding Client Data

This policy applies to data we collect as a Data Controller. It does not apply to data we process on behalf of our enterprise clients ("Client Data"). When SharkRouter processes data under the direction of a client pursuant to a service agreement, that client's privacy policy governs the data. Inquiries regarding Client Data should be directed to the respective client.

2. Data Collection Practices

We collect data based on your interactions with our Services and legal requirements.

A. Information You Submit

• Account Credentials: Names, email addresses, usernames, and authentication details provided during registration.
• Commercial Transactions: Billing details and purchase history. Note: Payment card numbers are processed by secure third-party gateways; SharkRouter does not store raw credit card data.
• Direct Correspondence: Contact details provided when requesting support, signing up for newsletters, or submitting inquiries.
• Feedback and Research: Data provided voluntarily in response to surveys or market research initiatives.
• User-Generated Content: Information shared in public forums, chat features, or community boards within the Services.
• Recruitment: CVs, resumes, and professional history submitted for job applications.

B. Automated Data Collection

• Device and Network Data: IP addresses, browser types, operating systems, device identifiers (MAC addresses), and carrier information.
• Usage Metrics: Clickstream data, page interaction times, feature usage frequencies, and navigation paths.
• Tracking Technologies: We utilize cookies, pixels, and local storage to maintain session states and analyze traffic. (See "Your Rights and Choices" for management options).

C. External Sources

We may augment our data with information from:

• Third-Party Integrations: Identity providers (e.g., social login) where you authorize data sharing.
• Referral Mechanisms: Contact details provided by existing users inviting others to the platform.

3. Utilization of Information

SharkRouter processes data for the following objectives:

• Service Delivery: Authenticating users, provisioning accounts, processing payments, and delivering core functionality.
• Operational Integrity: Fraud detection, security monitoring, debugging, and enforcing terms of service.
• Product Evolution: Analyzing user behavior to optimize features and develop new offerings.
• Communication: Sending transactional notifications, policy updates, and support responses.
• Marketing (Where Permitted): Delivering promotional content and tailored advertisements based on user preferences.
• Legal Compliance: Fulfilling regulatory obligations and responding to lawful governmental requests.

4. Data Sharing and Disclosures

We do not sell personal data. We disclose data only under specific circumstances:

• Operational Vendors: Third parties managing hosting, IT infrastructure, payment processing, and customer support on our behalf.
• Strategic Partners: Entities with whom we jointly deliver products or services.
• Corporate Affiliates: Subsidiaries and parent companies within the SharkRouter corporate family.
• SharkRouter Clients: If you access the Services as an authorized user of a corporate client, that client may access your usage logs and account content.
• Advertising Networks: Partners using tracking technologies to deliver interest-based advertising (subject to your opt-out choices).
• Legal Requirements: Disclosures made to comply with court orders, subpoenas, or to protect the safety and rights of SharkRouter and its users.
• Business Transfers: Data may be transferred during mergers, acquisitions, or asset sales.

5. Your Rights and Choices

Depending on your jurisdiction, you possess specific rights regarding your data:

• Communication Preferences: You may opt out of promotional emails via the "unsubscribe" link. Transactional messages regarding your account cannot be disabled.
• Cookie Management: Browser settings allow you to block or delete cookies. Note that disabling essential cookies may degrade Service functionality.

Data Subject Rights: You may have the right to:

• Access or receive a copy of your data.
• Rectify inaccurate information.
• Request deletion (erasure) of your data.
• Restrict or object to specific processing activities.
• Withdraw consent for processing (where applicable).

To exercise these rights, contact us at the email provided in Section 10.

6. Cross-Border Data Transfers

SharkRouter operates globally. Data may be processed in countries with different privacy laws than your jurisdiction. For transfers originating from the EEA, UK, or Switzerland, we utilize approved mechanisms, such as Standard Contractual Clauses (SCCs), to ensure adequate protection.

7. Data Retention

We retain personal data only as long as necessary to fulfill the purposes outlined in this policy, maintain active accounts, resolve disputes, and comply with legal retention mandates.

8. Age Limitations

Our Services are not intended for individuals under the age of 16. We do not knowingly harvest data from minors.

9. Additional Regional Disclosures (EEA/UK)

• Sensitive Data: Submission of sensitive data constitutes consent for its processing for the intended purpose.
• External Links: SharkRouter is not responsible for the privacy practices of third-party websites linked within our Services.

Lawful Basis for Processing:

• Contractual Necessity: Providing the Services and support.
• Legitimate Interests: Security, analytics, and marketing.
• Consent: Specific promotional activities or sensitive data collection.
• Legal Obligation: Compliance with statutory requirements.

Supervisory Authorities: Residents of the EEA, UK, or Switzerland have the right to lodge complaints with their local data protection authority.

10. Contact Information

For privacy-related inquiries or to exercise your rights, please contact the SharkRouter Data Privacy Team: